Table 6.

Total citations (TC) and TC/year of the fifteen most cited publications.

Publication	Title	TC	TC/Year
[12]	Patient safety, satisfaction, and quality of hospital care: Cross sectional surveys of nurses and patients in 12 countries in Europe and the United States	763	8489
[11]	Predictors of patient satisfaction	522	2610
[31]	Patients’ experiences and satisfaction with health care: Results of a questionnaire study of specific aspects of care	333	1550
[32]	Service quality perceptions and patient satisfaction: a study of hospitals in a developing country	310	1753
[34]	Factors determining inpatient satisfaction with care	257	1353
[36]	Determinants of patient satisfaction and willingness to return with emergency care	243	1157
[37]	Continuity of care and other determinants of patient satisfaction with primary care	182	1138
[38]	Patient satisfaction revisited: A multilevel approach	153	1275
[30]	Client satisfaction and quality of health care in rural Bangladesh	145	725
[39]	Factors associated with patient satisfaction with care among dermatological outpatients	138	690
[40]	Determinants of patient satisfaction in a large, municipal ED: The role of demographic variables, visit characteristics, and patient perceptions	126	700
[41]	Factors affecting patient and clinician satisfaction with the clinical consultation: can communication skills training for clinicians improve satisfaction?	126	600
[42]	Patient characteristics and quality dimensions related to patient satisfaction	122	1109
[43]	Overall patient satisfaction with hospitals: Effects of patient-reported experiences and fulfilment of expectations	112	1244
[44]	Patient satisfaction with outpatient physical therapy: Instrument validation	106	558