Table 1.

Questionnaire for customer satisfaction in opera, adapted from [6].

Items	Answers
Customer Satisfaction	My expectations concerning the evening were met completely. All in all, the evening was an amazing experience for me. I am very disappointed with tonight. (R) This evening in the opera will leave a positive memory for a long time.
Perceived Artistic quality	All in all, I was convinced by the artistic quality of the performance. In my opinion, this was an artistic top performance. It would not be a loss, if this production was removed from the playing schedule soon. (R) I would expect this performance to receive the highest praise from the critics.
Perceived Peripheral service quality	During the performance The auditorium has very good acoustics. My seat was very comfortable. From my seat I had a very good view on the stage. During the performance, annoying distractions (e.g. noises) took place. (R) The auditorium’s temperature was very pleasant. Before and after the performance I was very pleased with the service of the house (Hospitality, cloak room, parking lots, etc.) The location where the audience lingers before and after the performance is pleasing and invites to stay. This theater’s ambience is very pleasant.