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Correlations (n = 132).
| Scale | CS | AQ | SQD | SQBA |
|---|---|---|---|---|
| Valence | 0.785 ** | 0.621 * | 0.618 * | −0.167 |
| CS | 0.960 *** | 0.689 ** | 0.053 | |
| AQ | 0.887 *** | 0.240 | ||
| SQD | 0.394 |
Valence, emotional valence; CS, customer satisfaction; AQ, perceived artistic quality; SQD, perceived peripheral service quality during the performance; SQBA, perceived peripheral service quality before and after the performance. *** p ≤ 0.001, ** p ≤ 0.01, * p ≤ 0.05.
