Table 3.

Staff recall during mass influx of patients at Norwegian EPHCCs (n = 64)

		n (%)
How EPHCCs recall staff during mass influx	Call all staff one-by-one	38 (60.3)
	SMS all staff	22 (34.4)
	Call all staff at once	2 (3.2)
	Automatized staff recall system	1 (1.6)
Responsible for recalling staff during mass influx of patients	On-call nurse	29 (45.3)
	Leader (at home or present)	19 (29.7)
	On-call doctor	8 (12.5)
	Other personnel / Do not know	7 (11.0)
Have telephone (“alarm”) lists accessible for on-call personnel at EPHCC	Yes	52 (81.4)
	No	11 (17.2)
	Do not know	1 (1.6)
Updates telephone (“alarm”) lists regularly (Every 3rd month or when new staff are employed)	Yes	39 (60.9)
	No	14 (21.9)
	I do not know	5 (7.8)
	Not relevant	6 (9.5)
Plans that take loss of internet or mobile phone connection into consideration	Yes	11 (17.2)
	No	43 (67.2)
	Do not know	7 (10.9)
	Not relevant	3 (4.7)
Memorandums of Understanding to increase staff surge capacity with other health care actors in district	Yes	25 (39.1)
	No	36 (56.3)
	I do not know	3 (4.7)
Need for other non-emergency medical professionals (security, psychosocial services, funeral service, cleaning personnel, etc.) during a mass influx situation at the EPHCC	Yes	47 (73.4)
	No	8 (12.5)
	Do not know	9 (14.1)
Contact information to non-emergency medical services in plans	Yes	30 (46.9)
	No	22 (34.4)
	Do not know	3 (4.7)
Contact information to non-emergency medical services and other district health care actors included in telephone (“alarm”) lists, available for on-call personnel at EPHCC	Yes	37 (57.8)
	No	9 (14.1)
	Do not know	12 (18.8)
	Not relevant	6 (9.4)

EPHCC = Emergency primary health care center, SMS = Short-message-system