Relational Strategies
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Examples for Implementation Support Practitioners
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Vulnerability |
Model comfort with uncertainty amid implementation challenges; ask questions; ask for support from implementation stakeholders |
Authenticity |
Encourage implementation stakeholders to share their perspectives openly and honestly: support implementation stakeholders to understand the values and beliefs of other implementation stakeholders |
Bi-directional communication |
Support feedback loops among implementation stakeholders so that implementation decisions and reactions to those decisions are shared back and forth |
Co-learning |
Provide opportunities for all implementation stakeholders to describe their expertise and experience so that stakeholders can learn from each other; value different types of expertise and experience that individuals may bring to the implementation effort |
Empathy-driven exchanges |
Support an implementation stakeholder to understand the perspective of another stakeholder; highlight areas of shared understanding and common goals |
Technical Strategies
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Examples for Implementation Support Practitioners
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Frequent interactions |
Develop standing implementation meeting schedules that emphasize frequency over duration |
Responsiveness |
Acknowledge requests for support from implementation stakeholders and respond to requests as quickly as possible |
Demonstration of expertise |
Share accurate and credible information in a timely manner with all implementation stakeholders |
Achievement of quick wins |
Celebrate early signs of implementation progress and share progress widely with implementation stakeholders |