Table 5. Health service- related factors in Mizan-Aman town, southwest Ethiopia 2021.
| Variables | Frequency n (%) | Variables | Frequency (%) |
|---|---|---|---|
| Service delivery through the working hours | Describe the money paid | ||
| Yes | 236 (55.5) | Less expensive | 1 (2.4) |
| No | 189 (44.5) | Moderate expensive | 34 (81.0) |
| Institution distance from your home | Expensive | 7 (16.7) | |
| Very close | 135 (31.8) | Staff approach | |
| Average | 210 (49.4) | Highly satisfied | 38 (8.9) |
| Too far | 80 (18.8) | Satisfied | 200 (47.1) |
| Transport cost | Medium | 160 (37.6) | |
| Yes | 292 (68.7) | Not satisfied | 24 (5.6) |
| No | 133 (31.3) | Highly not satisfied | 3 (0.7) |
| Spent maximum waiting time | Laboratory service | ||
| < 2 hours | 102 (24.0) | Highly satisfied | 27 (6.4) |
| 2–3 hours | 131 (30.8) | Satisfied | 156 (36.7) |
| >4 hours | 192 (45.2) | Medium | 202 (47.5) |
| Did you comfortable with the ANC service | Not satisfied | 28 (6.6) | |
| Yes | 391 (92.0) | Highly not satisfied | 12 (2.8) |
| No | 34 (8.0) | Waiting time | |
| Did you return to this facility for ANC service | Highly satisfied | 12 (2.8) | |
| Yes | 339 (79.8) | Satisfied | 61 (14.4) |
| No | 58 (13.6) | Medium | 164 (38.6) |
| I don’t know | 28 (6.6) | Not satisfied | 134 (31.5) |
| Payment for service | Highly not satisfied | 54 (12.7) | |
| Yes | 42 (9.9) | Privacy | |
| No | 383 (90.1) | Highly satisfied | 15 (3.5) |
| Paid for what service | Satisfied | 95 (22.4) | |
| Laboratory | 11 (26.2) | Medium | 146 (34.4) |
| Ultrasound | 27 (64.3) | Not satisfied | 122 (28.7) |
| Drug | 4 (9.5) | Highly not satisfied | 47 (11.1) |