Table 5.

Quotes Illustrating the Implementation Outcomes of the Four Transitional Care Interventions (TCIs)

Implementation outcomes	Quotes
Adoption	“Yes, the pharmacists are very motivated; the adoption rate is also very high. I think that is because they are actually appreciated for something that they have always done and now they get the right information.” (Project Coordinator, Case B) “What shocked me in a positive way is how little energy I had to put into convincing others to participate. I didn’t have to convince anyone. It was like, of course we’re going to participate … certainly in the beginning I didn’t have to make any effort to draw people into this story.” (HCP, Case C)
Appropriateness	“Because sometimes they themselves are not well … they need care … Yes, I sometimes have the feeling that perhaps without realizing it, you are deciding too hard for them, which is best for them.” (HCP, Case C) “The important thing is that you also ask your patients what do you want and what are your goals? And we actively questioned that, because we had an objective scale, but we also wanted to look at ‘Do you want to go back home, yes, okay, what can we help you with? How is your home situation? But also, how can we help you physically?’ So, you need that active participation from your patient anyway.” (HCP, Case A)
Acceptability	“Very satisfying in that way that they have to worry a lot less … I think that is positive for them, that they feel more acknowledged and that in itself provides a more positive experience.” (HCP, Case B)
Fidelity	“We have planted the seed and put forward the idea, but we have said this is the way that you could do it, but as a neighborhood team you may want to decide to do it differently, as long as you make sure that you do population management …” (Project Coordinator, Case C)

Note: HCP = health care professional.