Table 3.

Aggregated ratings of the inspectorate for the themes of the quality of care in LTC homes (N=200)

Themes	Items	M (SD)
Theme ‘attention to person-centred care’.	1. The caregiver knows the care users and their wishes and needs	2.3 (1.0)
	2. Care users manage their own lives within their means
	3. Care users experience proximity, security, trust and understanding. They are treated with respect.
Theme ‘working towards sufficient and competent care staff’	4. Caregivers make professional assessments about the care and support required based on the identified risks, wishes, needs, possibilities and limitations of the older people.	0.94 (0.85)
	5. Caregivers work methodically. They document this elaborate process in the care user files of the older people living in the LTC home
Theme ‘focussing on quality and safety’	6. The care organisation ensures that sufficient expert caregivers are available, geared to the older people’s present and current care needs*	1.3 (0.81)
	7. The care organisation systematically monitors, controls and improves the quality and safety of care
	8. The care organisation creates the conditions for a culture focused on learning and improvement in the LTC
Total		5.2 (2.3)

*This item was originally conceptualised as part of theme ’working towards sufficient and competent care staff’.

LTC, long-term care.