Table 4.

Spearman’s rank correlations between care users’ and the inspectorate’s ratings on the quality of care provided in LTC homes with ≥1 user ratings (N=200)

	R
A. Correlations between mean total care users’ ratings and inspectorate’s ratings of three themes
Theme 1 ‘attention to person-centred care’	0.26***
Theme 2 ’working towards sufficient and competent care staff’	−0.05
Theme 3 ‘focussing on quality and safety’	0.03
B. Correlations between mean care users’ ratings of individual items and inspectorate’s ratings of the theme ‘attention to person-centred care’
Appropriateness of appointments†	0.23**
Quality and impact of care‡	0.22**
Treatment by staff†	0.21**
Alignment of care to own life‡	0.30***
Being seen and heard†	0.24**
Attractiveness of building, services and surroundings†	0.24**
C. Correlations between mean total care users’ ratings and inspectorate’s ratings of individual items of the theme ‘attention to person-centred care'
1. The caregiver knows the care users, and their wishes and needs	0.16*
2. Care users manage their own lives within their means	0.18*
3. Care users experience proximity, security, trust and understanding. They are treated with respect.	0.24**

The bold values are significant

*p<0.05, **p<0.01, ***p<0.001.

†For this item, care users’ ratings were available for 200 LTC homes.

‡For this item, care users’ ratings were available for 183 LTC homes.

LTC, long-term care.