Table 2.

PHCC services utilization by type of service and the effect of COVID-19 on the utilization in 2020 and 2021 in reference to 2019

Service type No. of visits by type of service	2019 as baseline year No. of utilization	Year of 2020			Year of 2021			P
		No. of utilization year 2020	Difference in absolute number of service utilization to baseline year 2019	Percentage of change compared to baseline year 2019	No. of utilization 2021	Difference in absolute number of service utilization to baseline year 2019	Percentage of change compared to baseline year 2019
Primary care core services
Family medicine	2,349,295	2,220,951	−128,344	−5.5	2,492,434	143,139	6.1	<0.001
Dental services	385,155	269,116	−116,039	−30.1	288,015	−97,140	−25.2	<0.001
Maternal services	45,905	40,217	−5,688	−12.4	44,564	−1,341	−2.9	<0.001
Primary care preventative services
Well-baby/immunization services	186,753	167,882	−18,871	−10.1	163,038	−23,715	−12.7	<0.001
Healthy lifestyle clinics	120,807	73,764	−47,043	−38.9	118,404	−2,403	−2.0	<0.001
Smoking cessation	3,809	2,280	−1,529	−40.1	3,286	−523	−13.7	<0.001
SMART annual health check	10,211	3,694	−6,517	−63.8	2,158	−8,053	−78.9	<0.001
Colorectal cancer screening services	18,868	3,076	−15,792	−83.7	8,821	−10,047	−53.2	<0.001
Breast cancer screening services	10,552	2,165	−8,387	−79.5	0	−10,552	−100.0	<0.001
Primary care additional services
Home health care services	90,336	82,920	−7,416	−8.2	83,364	−6,972	−7.7	<0.001
Specialist Ophthalmology services	90,650	64,703	−25,947	−28.6	85,924	−4,726	−5.2	<0.001
Specialist ENT services	28,409	22,378	−6,031	−21.2	35,146	6,737	23.7	<0.001
Specialist dermatology services	26,827	22,033	−4,794	−17.9	32,698	5,871	21.9	<0.001
Pharmacy services	2,399,709	1,923,128	−476,581	−19.9	2,293,848	−105,861	−4.4	<0.001
Laboratory services	671,099	992,757	321,658	47.9	1,665,583	994,484	148.2	<0.001
Radiology services	172,328	137,887	−34,441	−20.0	174,261	1,933	1.1	<0.001
Mental health specialized services	1,301	1,407	106	8.1	3,046	1,745	134.1	<0.001