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. 2023 Mar 29;23:301. doi: 10.1186/s12913-023-09249-2

Table 1.

Demographics of observed telemedicine encounters (n = 15)

Number of Observations (%)
Type of Telemedicine Encounter

Admission

Discharge

Compliance

Not sure

7 (46.7%)

2 (13.3%)

2 (13.3%)

4 (26.6%)

Training of staff member facilitating telemedicine encounter

Medical Records Staff

Nursing Home Resident Care Manager

7 (46.7%)

8 (53.3%)

Telemedicine encounter activities performed by facilitator 1

Managed the environment for optimal quality of the visit and comfort/focus of the resident

Shared history not offered by the resident with the provider

Facilitated bi-directional communication between provider and resident

Assisted with or performed aspects of the physical exam

Coordinating follow-up communication with other NH staff and/or taking resident care orders

Ensuring the PPE protocols were observed

Activities related to managing, securing, setting up, or troubleshooting the telemedicine equipment

Other activities (e.g., training staff)

9 (64.3%)

8 (53.3%)

7 (50.0%)

7 (50.0%)

6 (42.9%)

5 (35.7%)

4 (28.6%)

3 (21.4%)

Encounter Engagement

Resident actively involved asking and responding to questions

Resident only responding to questions

Family or POA Engagement

10 (66.7%)

4 (26.7%)

3 (20.0%)

1. Persons facilitating telemedicine encounters often performed more than one activity during the observed visit