Table 2.

Overview of key themes

Theme 1 Implementation and evolution of virtual modalities during the pandemic • Rapid transition to virtual care during initial stay-at-home closures • The evolving use of technologies (moving from video to telephone) • Striking the right balance between virtual and in-person care delivery

Theme 2 Facilitators and barriers to implementing virtual care • Prior experience with virtual modalities • Core remuneration model and billing structures • Technology and technical supports • Regulation and professional standards • Relationship-based care

Theme 3 Virtual care in the future • Expectations for virtual care beyond COVID-19 • Necessary changes to use, regulation • Physicians’ concerns