Table 3.

Surveys: Patient experience and satisfaction

Patient Experience (n = 165)
	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
My virtual visit was as good as an in-person visit with my prenatal care provider	2 (1%)	19 (12%)	30 (18%)	38 (23)	76 (46%)
My virtual visit was better than an in-person visit with my prenatal care provider	7 (4%)	46 (27%)	70 (42%)	15 (9%)	27 (16%)
If considered appropriate by my provider, I would make another virtual prenatal appointment	0 (0%)	6 (4%)	11 (7%)	51 (31%)	97 (59%)
I would recommend virtual visits to other pregnant women	0 (0%)	4 (2%)	23 (14%)	51 (31%)	87 (53%)
CAHPS Measures of Patient Satisfaction
	Very poor	Poor	Fair	Good	Very good
Degree to which the provider cared for you as person (n = 164, n = 60)	0 (0%), 1 (2%)a	0 (0%), 0 (0%)	2 (1%), 1 (2%)	25 (15%), 3 (5%)	137 (84%), 55 (92%)
Likelihood of your recommending this provider to others (n = 164, n = 60)	0 (0%), 1 (2%)	0 (0%), 0 (0%)	2 (1%), 1 (2%)	24 (15%), 2 (3%)	138 (84%), 56 (93%)
Likelihood of your recommending our practice to others (n = 163, n = 60)	0 (0%), 0 (0%)	0 (0%), 0 (0%)	3 (2%), 1 (2%)	23 (14%), 4 (7%)	137 (84%), 55 (92%)

^aThe first number (percent) indicates CAHPS responses by survey respondents after virtual visits. The second number (percent) indicates CAHPS responses available after in-person visits; these data are routinely collected by the institution