TABLE 2.

Patient satisfaction with overall nursing care, provided care, and provided information (N = 238)

PSNCQQ‐Ar	M	SD
1 How clear and complete the nurses' explanations were about tests, treatments, and what to expect	4.56	0.86
2 How well nurses explained how to prepare for tests and operations	4.48	0.92
3 Willingness of nurses to answer your questions	4.51	0.92
4 How well nurses communicated with patients, families, and doctors	4.44	0.97
5 How well the nurses kept them informed about your condition and needs	4.24	1.12
6 How much they were allowed to help in your care	4.34	1.09
7 Courtesy and respect you were given; friendliness and kindness	4.56	0.83
8 How often nurses checked on you and how well they kept track of how you were doing	4.55	0.90
9 How much nurses ask you what you think is important and give you choices	4.28	1.09
10 Willingness of the nurses to be flexible in meeting your needs	4.46	0.93
11 How well they adjusted their schedules to your needs	4.39	0.96
12 Ability of the nurses to make you comfortable and reassure you	4.50	0.98
13 How quick they were to help	4.23	1.09
14 How well things were done, like giving medicine and handling IVs	4.46	0.92
15 The teamwork between nurses and other hospital staff who took care of you	4.50	0.88
16 Amount of peace and quiet	4.41	1.02
17 Provisions for your privacy by nurses	4.41	1.09

Abbreviations: M, mean; SD, standard deviation.