Table 3.

Intact trust group: mixed or positive experiences and therapeutic benefit

Theme	Example quotations
Bonding with other patients (versus staff)	“I was nervous about the kids and then the kids ended up being the best part of the experience [whereas] I had expected the staff to be understanding and respectful and they were not either of those things”
Enjoyable groups or activities	“Every other day you’d do occupational therapy, we did art therapy. We did have some talking therapy, we did some sports stuff like ropes courses and stuff like that, which is always fun, so that was really cool.”
Standout staff	“There was one [clinician]…I wish I remember his name, but he was…I really liked him. There was something about the way he carried himself, and the way he interacted with people. I felt like he… it was like a calming presence kind of thing. ”
Therapeutic benefit	“The guy who walked me [out] when my mom came to pick me up, he said to my mom, “It’s like she’s a completely different person.” I think I really got the care that I needed.”