BOX 4.

Identifications of resistances by the patient/family member.

Identifications of resistances by the patient/family member

•Arguing (challenging, devaluing, questioning the pediatrician's authority). •Interrupting (cutting or not letting finish). •Denying (minimizing, excusing, blaming others, showing pessimistic attitude). •Ignoring (not attending, not responding, changing the subject, looking the other way…).