Table 1.

Overview of preliminary and final themes.

Preliminary themes	Final themes
Continuity or relation  Known patient or issue	Previous relation and contact enhance suitability
Establishing effective trajectories Safer remote triage than telephone only Tailoring the trajectory Joint Consultations The new “home visit”	Experiences of new potentials: optimizing workflow
Clinical suitability for specified reasons for contact Infection control Administrative issues and sick leave as part of trajectory Mental health issues Establishing contact with hesitant/vulnerable patients	Experiences of new potentials: exploring specific areas of clinical suitability
Adapting to a new consultation style One-problem approach Degradation of communication quality Impact of physical absence	Leaving the physical gold standard—weighing benefits against downsides
Inequity—lack of digital competence Distractions and threatened confidentiality Erosion of the basic trustful alliance	Quality and safety in a wider perspective