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Outcomes for Appointments Included in the Initiative
| Standard care (N = 2982) | Augmented care (N = 2858) | p value | |
|---|---|---|---|
| Cancellation (any) | 506 (17.0%) | 510 (17.8%) | 0.38 |
| Transitioned to telehealth within 1 week of appointment | 75 (2.5%) | 95 (3.3%) | 0.066 |
| Missed appointment | 914 (30.7%) | 775 (27.1%) | 0.003 |
| Same day cancellation | 164 (5.5%) | 161 (5.6%) | 0.82 |
| No show* | 1078 (36.2%) | 936 (32.8%) | 0.006 |
*Includes missed appointments and same day cancellations
