Table 5.

Discrete Call Outcomes Collected After the First Quality Improvement Iteration

	Black (N = 627)	Hispanic (N = 169)	White, non-Hispanic (N = 428)	p value
Call outcome*				0.241
Contact reached	331 (52.8%)	75 (44.4%)	181 (42.3%)
Left message	212 (33.8%)	67 (39.6%)	177 (41.4%)
Unable to contact patient	39 (6.2%)	10 (5.9%)	36 (8.4%)
No answer/busy	31 (4.9%)	12 (7.1%)	23 (5.4%)
Flipped to telehealth	8 (1.3%)	3 (1.8%)	5 (1.2%)
Not available	3 (0.5%)	1 (0.6%)	3 (0.7%)
Canceled	1 (0.2%)	0 (0.0%)	1 (0.2%)
Non-working phone number	1 (0.2%)	0 (0.0%)	1 (0.2%)
Rescheduled	1 (0.2%)	0 (0.0%)	1 (0.2%)
Transportation required	0 (0.0%)	1 (0.6%)	0 (0.0%)

^*Call outcomes are only available for patients contacted after the first iteration of the quality improvement initiative