TABLE 3.
Self-rating of ability to do computer functions by tech recipient user type.
| Total | Experienced | New adopter | No mastery | |||||
| N | % | N | % | N | % | N | % | |
| Send/receive email | ||||||||
| Very well | 12 | 36.4 | 8 | 80.0 | 3 | 18.8 | 1 | 14.3 |
| Well | 7 | 21.2 | 2 | 20.0 | 4 | 25.0 | 1 | 14.3 |
| Fairly well | 3 | 9.1 | 0 | 0.0 | 3 | 18.8 | 0 | 0.0 |
| Poorly | 2 | 6.1 | 0 | 0.0 | 2 | 12.5 | 0 | 0.0 |
| Not at all | 9 | 27.3 | 0 | 0.0 | 4 | 25.0 | 5 | 71.4 |
| Online shopping | ||||||||
| Very well | 12 | 36.4 | 6 | 60.0 | 5 | 31.3 | 1 | 14.3 |
| Well | 2 | 6.1 | 1 | 10.0 | 1 | 6.3 | 0 | 0.0 |
| Fairly well | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 |
| Poorly | 1 | 3.0 | 0 | 0.0 | 0 | 0.0 | 1 | 14.3 |
| Not at all | 18 | 54.5 | 3 | 30.0 | 10 | 62.5 | 5 | 71.4 |
| Reading online pubs | ||||||||
| Very well | 12 | 36.4 | 4 | 40.0 | 7 | 43.8 | 1 | 14.3 |
| Well | 5 | 15.2 | 2 | 20.0 | 2 | 12.5 | 1 | 14.3 |
| Fairly well | 2 | 6.1 | 0 | 0.0 | 2 | 12.5 | 0 | 0.0 |
| Poorly | 1 | 3.0 | 0 | 0.0 | 0 | 0.0 | 1 | 14.3 |
| Not at all | 13 | 39.4 | 4 | 40.0 | 5 | 31.3 | 4 | 57.1 |
| Online banking | ||||||||
| Very well | 3 | 9.1 | 1 | 10.0 | 2 | 12.5 | 0 | 0.0 |
| Well | 5 | 15.2 | 3 | 30.0 | 2 | 12.5 | 0 | 0.0 |
| Fairly well | 3 | 9.1 | 2 | 20.0 | 1 | 6.3 | 0 | 0.0 |
| Poorly | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 |
| Not at all | 22 | 66.7 | 4 | 40.0 | 11 | 68.8 | 7 | 100.0 |
| Accessing benefit information or benefit application | ||||||||
| Very well | 3 | 9.1 | 1 | 10.0 | 2 | 12.5 | 0 | 0.0 |
| Well | 3 | 9.1 | 2 | 20.0 | 1 | 6.3 | 0 | 0.0 |
| Fairly well | 6 | 18.2 | 4 | 40.0 | 2 | 12.5 | 0 | 0.0 |
| Poorly | 1 | 3.0 | 0 | 0.0 | 0 | 0.0 | 1 | 14.3 |
| Not at all | 20 | 60.6 | 3 | 30.0 | 11 | 68.8 | 6 | 85.7 |
| Accessing educational or recreational site | ||||||||
| Very well | 14 | 42.4 | 6 | 60.0 | 7 | 43.8 | 1 | 14.3 |
| Well | 3 | 9.1 | 1 | 10.0 | 2 | 12.5 | 0 | 0.0 |
| Fairly well | 2 | 6.1 | 0 | 0.0 | 0 | 0.0 | 2 | 28.6 |
| Poorly | 1 | 3.0 | 0 | 0.0 | 1 | 6.3 | 0 | 0.0 |
| Not at all | 13 | 39.4 | 3 | 30.0 | 6 | 37.5 | 4 | 57.1 |
| Playing games or downloading media | ||||||||
| Very well | 17 | 51.5 | 7 | 70.0 | 9 | 56.3 | 1 | 14.3 |
| Well | 2 | 6.1 | 1 | 10.0 | 1 | 6.3 | 0 | 0.0 |
| Fairly well | 3 | 9.1 | 1 | 10.0 | 1 | 6.3 | 1 | 14.3 |
| Poorly | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 |
| Not at all | 11 | 33.3 | 1 | 10.0 | 5 | 31.3 | 5 | 71.4 |
| N | % | N | % | N | % | N | % | |
| Online phone/video calls | ||||||||
| Very well | 13 | 39.4 | 6 | 60.0 | 6 | 37.5 | 1 | 14.3 |
| Well | 9 | 27.3 | 2 | 20.0 | 6 | 37.5 | 1 | 14.3 |
| Fairly well | 3 | 9.1 | 1 | 10.0 | 0 | 0.0 | 2 | 28.6 |
| Poorly | 1 | 3.0 | 0 | 0.0 | 1 | 6.3 | 0 | 0.0 |
| Not at all | 7 | 21.2 | 1 | 10.0 | 3 | 18.8 | 3 | 42.9 |
| Social media sites | ||||||||
| Very well | 11 | 33.3 | 6 | 60.0 | 5 | 31.3 | 0 | 0.0 |
| Well | 2 | 6.1 | 2 | 20.0 | 0 | 0.0 | 0 | 0.0 |
| Fairly well | 3 | 9.1 | 1 | 10.0 | 1 | 6.3 | 1 | 14.3 |
| Poorly | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 |
| Not at all | 17 | 51.5 | 1 | 10.0 | 10 | 62.5 | 6 | 85.7 |
| Chats/blogs/forums | ||||||||
| Very well | 1 | 3.0 | 0 | 0.0 | 1 | 6.3 | 0 | 0.0 |
| Well | 1 | 3.0 | 1 | 10.0 | 0 | 0.0 | 0 | 0.0 |
| Fairly well | 1 | 3.0 | 1 | 10.0 | 0 | 0.0 | 0 | 0.0 |
| Poorly | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 |
| Not at all | 30 | 90.9 | 8 | 80.0 | 15 | 93.8 | 7 | 100.0 |
| Telehealth | ||||||||
| Very well | 5 | 15.2 | 1 | 10.0 | 4 | 25.0 | 0 | 0.0 |
| Well | 7 | 21.2 | 5 | 50.0 | 2 | 12.5 | 0 | 0.0 |
| Fairly well | 4 | 12.1 | 1 | 10.0 | 2 | 12.5 | 1 | 14.3 |
| Poorly | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 |
| Not at all | 17 | 51.5 | 3 | 30.0 | 8 | 50.0 | 6 | 85.7 |
| Communicating with case manager/other helper | ||||||||
| Very well | 8 | 25.0 | 3 | 33.3 | 5 | 31.3 | 0 | 0.0 |
| Well | 8 | 25.0 | 3 | 33.3 | 4 | 25.0 | 1 | 14.3 |
| Fairly well | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 |
| Poorly | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 |
| Not at all | 16 | 50.0 | 3 | 33.3 | 7 | 43.8 | 6 | 85.7 |
| Participate in group activity or class | ||||||||
| Very well | 18 | 54.5 | 7 | 70.0 | 10 | 62.5 | 1 | 14.3 |
| Well | 3 | 9.1 | 0 | 0.0 | 2 | 12.5 | 1 | 14.3 |
| Fairly well | 2 | 6.1 | 1 | 10.0 | 1 | 6.3 | 0 | 0.0 |
| Poorly | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 | 0 | 0.0 |
| Not at all | 10 | 30.3 | 2 | 20.0 | 3 | 18.8 | 5 | 71.4 |
Experienced N = 10. New adopter N = 16. No mastery N = 8. Only valid responses shown.