Table 2.

Incident characteristics using the health information technologyclassification system (HIT-CS) (types of issues and consequences) and contributing (human versus) factors.

Category	Before investigation (n)	After investigation (n)
Types of issues (HIT-CS)
Use-related issues
Wrong entry/retrieval	3	5
Did not enter/retrieve	2	1
Machine related issues
Wrong output	5	3
Partial output	2	0
No output	11	1
Software issues
Software not available or not licensed	2	0
Software not accessible	2	1
Software functionality	3	6
System configuration	4	11
Interface with other software systems or components	5	7
Data storage and backup	1	1
Record migration	1	1
Total	41	37
Contributing (human vs technical) factors
Technical factor	28	24
Human factor	8	10
Total	36	34
Consequences (HIT-CS)
Harm to a patient or an adverse event	12	13
An arrested or interrupted sequence or a near miss	9	8
Incidents with a noticeable consequence but no patient harm	6	4
Incidents with no noticeable consequence	6	5
A hazardous event or circumstances	1	1
Total	34	31