Table 2.

Semi-structured interview results.

Dimensions	Items	To what extent do users value the attributes of the application (1-not at all, 5-to a great extent)
		1	2	3	4	5
System quality	Usability	0	0	0	3	48
	Ease of use	0	0	0	4	47
	Response time	0	0	3	6	42
Information quality	Easy to understand	0	0	2	3	46
	Data security	0	6	12	25	8
Service quality	Responsiveness	0	0	5	12	34
User satisfaction	Adequacy of the app (meet needs)	0	0	0	1	50
	Efficiency of the app	0	0	3	17	31
	Effectiveness of the app	0	0	2	12	37