[26] |
4231 physicians |
Online reputation, offline reputation, online effort |
E-consultation choice |
Commercial online consultation platforms |
[27] |
413 patients |
Push factors (inconvenience, perceived risk), pull factors (ubiquitous care, opportunity of alternatives), trust, switching costs, habit, inertia |
Switching intentions |
e-health consultations platforms |
[28] |
1264 patients |
Perceived health status, patient activation, Internet health information seeking, ease of Internet access |
Communication with doctors on the Internet |
Email, social media, and mobile app |
[29] |
907 physicians |
Online service reviews, offline service reviews |
Number of patients’ telephone consultations |
Online health community |
[8] |
543 university students |
Perceived risk, perceived benefit, trust in providers, subjective norm, offline habit |
Adoption of OHCS |
Online health consultation services platforms |
[30] |
339 orthopedic patients |
Perceived value, perceived trust |
Intention to consult |
Online medical community |
[14] |
378 patients |
Performance expectancy, effort expectancy, social influence, attitude toward using technology, behavioral intention |
Usage behavior |
Online health communities |
[31] |
486 healthcare consumers |
Tangible attributes of health information providers, intangible attributes of health information providers, consumer needs for health information |
Acceptance of online health communication |
Social networking sites |
[32] |
2309 physicians |
Service provision, service pricing |
Patient satisfaction |
Online health communities |
[33] |
35,597 voice-based medical services provided by physicians |
Speech rate, average spectral centroid, professional capital |
Patient satisfaction |
Online health consultation |
[34] |
338 healthcare consumers |
Perceived benefits, perceived costs, sunk costs, health service habits, transition costs, privacy protection beliefs |
Use intention |
Online health services platforms |
[35] |
8401 physicians |
Online rating, activeness |
The number of patients |
Online health community |
[36] |
292 rural end-users |
Age, gender, education, monthly family expenditure, attitude toward the system, perceived system effectiveness, cellphone ownership, advertisements, social reference |
eHealth acceptance |
Portable health clinic |
[37] |
5521 physicians |
Negative sentiment, readability, depth, spelling, information helpfulness |
Treatment choice |
Physician rating websites |
[38] |
831 physicians |
Social ties, knowledge ties |
Patient selection (online selection and offline selection) |
Online consultation platform |
[39] |
578 patients |
Performance expectancy, effort expectancy, social influence, facilitating condition, perceived risk, trust, behavioral intention |
Adoption |
Digital health consultation apps |