Table 1.
Literature review in the present study context.
| Literature | Study Sample | Independent Variable | Dependent Variable | Study Setting |
|---|---|---|---|---|
| [26] | 4231 physicians | Online reputation, offline reputation, online effort | E-consultation choice | Commercial online consultation platforms |
| [27] | 413 patients | Push factors (inconvenience, perceived risk), pull factors (ubiquitous care, opportunity of alternatives), trust, switching costs, habit, inertia | Switching intentions | e-health consultations platforms |
| [28] | 1264 patients | Perceived health status, patient activation, Internet health information seeking, ease of Internet access | Communication with doctors on the Internet | Email, social media, and mobile app |
| [29] | 907 physicians | Online service reviews, offline service reviews | Number of patients’ telephone consultations | Online health community |
| [8] | 543 university students | Perceived risk, perceived benefit, trust in providers, subjective norm, offline habit | Adoption of OHCS | Online health consultation services platforms |
| [30] | 339 orthopedic patients | Perceived value, perceived trust | Intention to consult | Online medical community |
| [14] | 378 patients | Performance expectancy, effort expectancy, social influence, attitude toward using technology, behavioral intention | Usage behavior | Online health communities |
| [31] | 486 healthcare consumers | Tangible attributes of health information providers, intangible attributes of health information providers, consumer needs for health information | Acceptance of online health communication | Social networking sites |
| [32] | 2309 physicians | Service provision, service pricing | Patient satisfaction | Online health communities |
| [33] | 35,597 voice-based medical services provided by physicians | Speech rate, average spectral centroid, professional capital | Patient satisfaction | Online health consultation |
| [34] | 338 healthcare consumers | Perceived benefits, perceived costs, sunk costs, health service habits, transition costs, privacy protection beliefs | Use intention | Online health services platforms |
| [35] | 8401 physicians | Online rating, activeness | The number of patients | Online health community |
| [36] | 292 rural end-users | Age, gender, education, monthly family expenditure, attitude toward the system, perceived system effectiveness, cellphone ownership, advertisements, social reference | eHealth acceptance | Portable health clinic |
| [37] | 5521 physicians | Negative sentiment, readability, depth, spelling, information helpfulness | Treatment choice | Physician rating websites |
| [38] | 831 physicians | Social ties, knowledge ties | Patient selection (online selection and offline selection) | Online consultation platform |
| [39] | 578 patients | Performance expectancy, effort expectancy, social influence, facilitating condition, perceived risk, trust, behavioral intention | Adoption | Digital health consultation apps |