Table 4.
Patient and Provider Views on Usability and Implementation of the Pain Profile
| Patients (N=171) | Qualitative Feedback | |
| % of Patients Completing All Sections | 70.2% |
I don’t think the issue is really with the number of questions. It’s really about how to communicate this with the doctor, when I’m not always sure they have looked at the pre-visit surveys. – Patient [I would like the option to review and possibly update] as needed when there is a significant change in pain, as well as prior to every visit – Patient |
| N (%) | ||
| Pain Profile Completion Time Perspectives | ||
| Appropriate amount of time | 133 (77.8) | |
| Too long | 28 (16.4) | |
| Too short | 7 (4.1) | |
| Missing | 3 (1.7) | |
| Pain Profile Modality Used | ||
| Patient portal | 68 (39.8) | |
| Paper form | 41 (24.0) | |
| Not sure or missing | 62 (36.2) | |
| Preference for a Different Modality | ||
| Yes | 9 (5.3) | |
| No | 87 (50.9) | |
| Not sure or missing | 75 (43.8) | |
| Preferred Frequency of Pain Profile Use | ||
| Prior to every visit or every 6–12 months | 111 (64.9) | |
| When provider asks | 38 (22.2) | |
| Prior to first pain-related visit | 12 (7.0) | |
| Other/missing | 10 (5.9) | |
| Mean (SD) | ||
| Ease of Accessing and Completing the Pain Profilea | 4.0 (1.0) | |
| Providers (N=32) | Qualitative Feedback | |
| Utilization of the Pain Profile: N (%) |
[I would modify the way that patients receive and complete the Pain Profile by] provid[ing] the profile earlier as part of new patient visit assessment instead of randomly during treatment [and] another updated modified profile to help assess treatment goals and expectations met or unmet as part of treatment planning – Provider They [patients] express a lot of frustration when this is filled out, then a new patient packet is filled out, and then the same questions are asked by a provider during the visit – Provider |
|
| Refer to it before every appointment | 6 (18.8) | |
| Refer to it somewhat regularly, but not before every appointment | 10 (31.2) | |
| Review it once after it is complete, but not before subsequent meetings | 7 (21.9) | |
| Never | 3 (9.4) | |
| Missing | 6 (18.7) | |
| Platforms Used: N (%) | ||
| My UofM Health Patient Portal | 16 (50) | |
| Paper form | 2 (6.2) | |
| Both | 3 (9.4) | |
| Not sure/other/missing | 11 (34.4) | |
| Provider Perceptions of Barriers to Completion:b | Mean (SD) | |
| Time-consuming (n=22) | 3.3 (1.2) | |
| Confusing or complicated questions (n=22) | 2.1 (0.9) | |
| Uncomfortable questions (n=22) | 1.4 (0.6) | |
| Does not capture the right information (n=21) | 1.9 (0.9) | |
| Ease of Access (n=19) | 2.5 (1.1) |
Notes: aScale of 1–5 (1 = “not easy;” 5 = “difficult”). bProviders asked how often, if ever, do patients express the following concerns on a scale of 1–5 (1=“Never”, 2 =“Rarely”, 3= “Sometimes”, 4= “Quite often”, and 5= “Very often”).