Table 2.

Planned improvement actions with exemplar quotes from the incident reports

Planned improvement actions	n(%)	Example quotes
Patient care focused	822 (32)
Adequate support and care to patient		Placing a patient into a private room to calm down Managing a challenging behaviour with a ‘Verge method’
Patient education/counselling/decision support		Educating a patient to handle irritating situations Counselling a patient for agreeing to treatment Talking to patient, relatives, fellow patients
Monitoring equipment/medication dispensing aids to patient		Providing a dispensing aid for medicines Organising an extra monitor Providing additional aids to support patient’s mobility
Staff focused	932 (37)
Staff orientation/supervision/assistance		Discussion of an incident analysis with involved staff members Supervising the team
Staff training		Special training was planned for taking lab tests
Checklists/protocols/policies availability and adherence		Reminding about an adherence to the guideline New protocol needed
Adequate staff numbers/quality		Calling out for extra staff/a security specialist
Equipment/agents/general protocols	260 (10)
Provision/improvement of resources/equipment/medication alerts/systems/services		Replacing faulty instruments Using stop sign stickers for additional attention Informing/calling for Police
General protocols and guidelines support		Organising a patient transport in general level Organising an incident-related discussion between partner institutions
Environment/organisational issues	520 (21)
Environmental changes/matching physical environment		Contact isolation established in the ward Furnishing a special room (for an aggressive patient)
Organising risk assessment/root cause analysis/audits		Organising a risk analysis Informing a medical company about faulty equipment
Improving leadership/guidance		Suggesting changes in working organisation
Matching staff/planning adequate staff		Hiring a security service
Improving a safety culture		Reminding about IRS
Total	2534 (100)

IRS, incident reporting system.