Table 3.
Themes and subthemes related to the usability of the information diary tool.
| Theme | Subtheme | Sample quotes |
|---|---|---|
| Ease of learning and using the diary tool | Easy to submit information without assistance | For me, the process was actually relatively easy. (Name of assistant) explained it very well that day, and he also demonstrated how to use it. So I just went home and tested whether I can insert the words, insert the picture. On a scale of one to five with five being the easiest, I think I could probably say maybe 4.5. (P24, 34-year-old) |
| Older patients and those with lower IT skills were able to use IDP | It was very easy. He (research assistant) showed me how to use it. I was a little bit apprehensive because I'm going to be 59 this year and. you know, not IT friendly people, and I was worried that whether I could do it…but surprisingly it was breeze. So, it was easy for me it was not a problem at all. (P3, 58-year-old) | |
| A step-by-step visual guide was helpful | …I can't remember what I did yesterday. I tried to recall what you (researcher) said…there's something that I missed but when you send me that video, I find it very good…So I go back and I go through it then I understand more… because sometimes we just tend to forget. (P7, 58-year-old) | |
| Suggest a written material to explain IDP | You give them a pamphlet to read before recruitment. Then, when you come back and talk to them again, they can understand better about this research and the structure of this app. (P14, 67-year-old) | |
| Confusion about selecting the category of information source | Confusion between “online search” and “online browsing” |
I just opened my Google Chrome. You see a lot of articles at the bottom will come out like which I may be interested in. So if I want to submit it to the IDP, then I'm not sure what category goes under. It's not offline. But on the other hand, I'm not searching actually. It's just there… so I just put it on what category where I could find Google. I don't know the correct category. (P9, 56-year-old) …I don't know which subcategory, I think I have searched it under Google…and then when I stored, I went and clicked on YouTube. (P1, 61-year-old) |
| Select the main category (online search or online browsing) based on the sub-category (name of sources) | I have no idea. I just clicked inside, I look at the subcategory then I know what it is. But if I didn't click inside, I don't know which one it is. Yeah, for example, the information from Facebook, I don't know it is from the first category (online search) or the second category (online browsing). So once actually inside then I know. (P20, 42-year-old) | |
| Suggest changing the wordings to active search and passive exposure | There is a little overlapping. Because the first one says “online search”. Then the second one says “online browsing”. Searching and browsing, that is overlapping… Maybe you should be more specific. Online search—maybe you can put something like own initiative. Online browsing—would be like sent to you by someone. Meaning to say not that you take your own initiative, but someone sent you the health articles that you find relevant and useful. (P12, 64-year-old) | |
| Capturing offline information by uploading photos | Longer time to upload photos | Sometimes I use my own camera, I save it to my gallery and then I just upload or sometimes I just do it directly from the app, but both ways are very slow. (P9, 56-year-old) |
| Unable to use the camera function embedded in IDP | If I'm actually trying to take a photo using the app, that is where the app crashes, it closes. So I did not manage to take the photo and save it. (P24, 34-year-old) | |
| Inconvenient to capture photos of offline information | Okay, let's say when I am on my way to the pharmacy, a promoter comes in all these things, and I can't be taking photos. (P7, 58-year-old) | |
| Recording their level of trust | Unsure about their trust level of the information |
Yes, I don't know how much (trust) to put, so is usually about the middle. Because I am not familiar with medicine, I can't say I don't believe it and I can't believe it 100%. (P22,58-year-old) Is difficult to decide the level of trust. (P19, 74-year-old) |
| Determine trust level based on logical thinking, author and sources of information |
Our thinking is of an ordinary layman, if it's logical, we give a higher score. If there is no logic, we will put a lower score. (P19, 74-year-old) Whatsapp one, then I won't put a very high percentage, somewhere in the middle, cause those things cannot always be trusted. But Google, I generally trust maybe at about 75%. But definitely from the newspapers I will trust above 90%. (P12, 64-year-old) I almost trust. It depends on who writes the article, the topic? If he's a doctor, of course, they know about it, so I might trust more than 50 or 60%. If the normal person the layman it just maybe 30%-50%. (P8, 47-year-old) |
|
| Problems dragging the sliding scale of trust |
I think it is better to put a number. Because sometimes when I want to press, it will get stuck. Better out as numbers so that people can press directly. (P7,58-year-old) I can see that it would be easier if there are separate icons for like 10, 20, 30, 40, 50, 60%. Yeah, maybe they'll make it easier for others. (P24,34-year-old) |