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. 2023 May 25;9:20552076231178422. doi: 10.1177/20552076231178422

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© The Author(s) 2023

This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).

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Figure 2. — Possible clusters among FAs to characterise opportunities to accept and use real-time telemedicine services with a silhouette coefficient = 0.3 (fair). The figure shows the proportion of ‘yes’ responses for variables related to the UTAUT model (labelled as numbers 1–11) by cluster. The clusters were modelled without ‘digital health services promote the patient's active role’ because all the mentions in interviews regarding that variable were related to self-management and not to telemedicine. FAs: frequent attenders; UTAUT: Unified Theory of Acceptance and Use of Technology.