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Tips for self‐efficacy in managing conflict.
| Example of prescripted phrase to redirect a challenging conversation |
| “I hear our voices getting louder, and I sense this is becoming challenging for both of us. I know that we both want to be professional and deliver excellent patient care. Do you think that we could restart this conversation?” |
| Example of “BRAVE” mnemonic |
|
B—Breathe R—Realign, identify shared goals A—Active listening V—Verbalize concerns E—Establish a plan moving forward |
