Table 4.
Factors affecting beneficiaries’ satisfaction with the CBHI Scheme in Legambo district, North-East Ethiopia (n = 807), 2019.
| Variables | Overall satisfaction | OR (95% CI) | p-value | ||
|---|---|---|---|---|---|
| Satisfied, N (%) | Not satisfied, N (%) | COR (95% CI) | AOR (95% CI) | ||
| Household head’s occupation | |||||
| Farmer | 382 (54.6) | 317 (53.6) | 1 | 1 | |
| Merchant | 44 (55.7) | 35 (44.3) | 0.959 (0.6–1.531) | 1.92 (1.02–3.63) | 0.044* |
| Unemployed | 11 (40.7) | 16 (59.3) | 1.753 (0.802–3.831) | 0.38 (0.15–0.97) | 0.044* |
| Other (specify) | 1 (50) | 1 (50) | 1.205 (0.075–19.343) | ||
| CBHI offices opening time | |||||
| Disagree | 16 (19.0) | 68 (80.1) | 1 | 1 | |
| Agree | 457 (63.2) | 266 (36.8) | 7.30 (4.15–12.85) | 3.81 (2.04–7.10) | 0.00* |
| Time interval to use benefit packages | |||||
| Disagree | 8 (13.1) | 53 (86.8) | 1 | 1 | |
| Agree | 465 (62.3) | 281 (37.7) | 10.96 (5.14–23.85) | 4.85 (2.08–11.31) | 0.00* |
| Premium payment | |||||
| Disagree | 4 (6.7) | 56 (93.3) | 1 | 1 | |
| Agree | 469 (62.8) | 278 (37.2) | 23.6 (8.47–65.5) | 10.58 (3.56–31.44) | 0.00* |
| Laboratory service | |||||
| Disagree | 25 (25.5) | 73 (74.5) | 1 | 1 | |
| Agree | 385 (62.3) | 233 (37.7) | 4.83 (2.98–7.82) | 2.95 (1.71–5.09) | 0.00* |
| Referral service | |||||
| Disagree | 89 (41.0) | 128 (59) | 1 | 1 | |
| Agree | 321 (64.3) | 178 (35.7) | 2.59 (1.87–3.6) | 1.93 (1.33–2.80) | 0.001* |
| Immediate care | |||||
| Disagree | 29 (28.4) | 73 (71.6) | 1 | 1 | |
| Agree | 381 (62.1) | 233 (37.9) | 4.12 (2.6–6.52) | 1.73 (1.01–2.97) | 0.048* |
| Respection by providers | |||||
| Disagree | 53 (38.4) | 85 (61.6) | 1 | 1 | |
| Agree | 357 (61.8) | 221 (38.2) | 2.59 (1.77–3.40) | 0.65 (0.39–1.18) | 0.13 |
| Provider friendliness | |||||
| Disagree | 38 (33.3) | 76 (66.7) | 1 | 1 | |
| Agree | 372 (61.8) | 230 (38.2) | 3.24 (2.12–4.94) | 0.96 (0.53–1.74) | 0.89 |
| Facility cleanliness | |||||
| Disagree | 15 (28.8) | 37 (71.2) | 1 | 1 | |
| Agree | 395 (59.5) | 269 (40.5) | 3.622 (1.949–6.731) | 1.47 (0.69–3.12) | 0.32 |
| Waiting time | |||||
| Disagree | 42 (35.9) | 75 (64.1) | 1 | 1 | |
| Agree | 368 (83.1) | 75 (16.9) | 2.845 (1.884–4.295) | 0.91 (0.51–1.64) | 0.76 |
| Residence | |||||
| Urban | 104 (53.3) | 91 (46.7) | 1 | 1 | |
| Rural | 369 (60.3) | 243 (39.7) | 1.34 (0.96–1.84) | 1.52 (1.02–2.27) | 0.039* |
| Enrollment status (Voluntary) | |||||
| No | 3 (12.5) | 21 (87.5) | 1 | 1 | |
| Yes | 470 (60) | 313 (40) | 10.51 (3.11–35.54) | 6.31 (1.64–24.20) | 0.007* |
| Prescription drugs | |||||
| No | 94 (42.3) | 128 (57.7) | 1 | 1 | |
| Yes | 359 (64.5) | 198 (35.5) | 2.469 (1.797–3.392) | 1.35 (0.89–2.05) | 0.16 |
| Knowledge | |||||
| No | 25 (44.6) | 31 (55.4) | 1 | 1 | |
| Yes | 448 (59.7) | 303 (40.3) | 1.83 (1.06–3.17) | 1.09 (0.51–2.33) | 0.82 |
1
Reference category, *Significant at p < 0.05.