Table 2.

Summary of urgent triage outcomes selected and upgrading/downgrading of primary triage outcome by clinician

By clinician	Mean	Median	IQR	Variation associated with clinician (OR)a
Digital triage dataset (n: calls = 177 786, clinicians = 259)
Calls, n	755	378	60–1144	N/A
Urgent triage outcome selected, %	52.84	55.33	37.62–70.0	54.92
Dataset containing primary triage urgency code (n: calls = 98 946, clinicians = 253)
Calls, n	1051	922	486–1382	N/A
Calls upgraded, %	11.7	10.7	8.1–14.1	5.15
Calls downgraded, %	73.6	74.5	69.0–78.8	4.71

^a OR covering 95% mid-range of clinicians. For example, clinicians with the greatest odds of selecting an urgent triage outcome, at the top of the 95% mid-range, had 55 times greater odds of selecting an urgent outcome compared with the clinicians with lowest odds to generating this, at the bottom of the 95% mid-range. IQR = interquartile range.

N/A = not applicable. OR = odds ratio.