Table 2.

User experience dimensions as described by Morville (25).

Dimension	Definition
Usable	The system is easy to use and understand to achieve a desired goal effectively, efficiently and satisfactorily
Useful	The system needs to be useful and address the needs and wants of the user
Desirable	The visual esthetics of the system needs to be attractive and easy to translate
Findable	The functions of the systems needs to be findable and easy to navigate
Accessible	The system needs to be designed in such a way that users with disabilities can have the same user experience as others
Credible	The developer or company providing the system needs to be trustworthy
Valuable	The system needs to solve problems and deliver a return on investment