Table 2.

Representative family services and treatment center staff responses to open-ended questions after usability testing.

Delaware Division of Family Services (DFS) Staff

I think the application is a great way to keep all the information organized and in one place and being able to see progress in the MAT programs. (DFS03) [I liked the] easy communication with moms and [being] able to track follow-up appointments (DFS08) [I liked the] time line on the dashboard (DFS04) [I found it] easy to use overall (DFS02)

Medication for Addiction Treatment (MAT) Center Staff

[The SAFE4BOTH platform provides a] central way to track who’s POSC has and has not been completed and [is a] MUCH easier way to fill out the POSC versus a word document which can be frustrating (MAT07) I love this system. I’m sure it will help us all communicate the needs of the mothers and babies much better as well! (MAT10) [My three favorite features were the list of outstanding] tasks, timeline and wish list (MAT04) [I liked the] ability to see if clients attended appointments (MAT05)