Table 6.

Representative MSUD responses to open-ended questions in the SUS after usability testing.

Mothers with substance use disorder

I like how you can chat with providers (Mom28) Organized (Mom27) Important contacts and appointments in one place (Mom11) Offers a lot of help/organization/answers to questions (Mom13) The helpful videos (Mom24) I think the rewards points program will influence users to do more (Mom11) Ability to get points and spend them (Mom13) That you could look up the information in regards to your safety plan (Mom25) I’m learning more about the process of my child safety and health (Mom14)