Table 2.
Percentage distributions of the ACHFPSQ items answered (n 603) and factor scores of the factors obtained by factor analysis: hospital patients aged 18+ years, Florence, Italy, November–December 2009
| Percentage | Factor | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Statement (item) | Always | Often | Sometimes | Rarely | Never | FQ* | MSQ* | HQ* | SI* |
| The meals have excellent and distinct flavours | 14·3 | 25·7 | 24·1 | 20·7 | 15·2 | 0·79 | |||
| The meals taste nice | 15·1 | 26·4 | 30·7 | 15·4 | 12·4 | 0·76 | 0·43 | ||
| I like the way vegetables are cooked | 17·1 | 18·6 | 23·4 | 21·6 | 19·3 | 0·73 | 0·37 | ||
| The hospital food has been as good as I expected | 18·2 | 25·2 | 25·0 | 19·6 | 12·0 | 0·71 | 0·42 | ||
| Meat is tough and dry | 16·3 | 20·1 | 27·5 | 19·7 | 16·4 | −0·70 | |||
| The menu has enough variety for me to choose meals I want to eat | 23·3 | 24·1 | 23·1 | 18·1 | 11·4 | 0·59 | 0·32 | 0·37 | |
| Hot drinks are just the right temperature | 41·1 | 29·9 | 13·9 | 9·6 | 5·5 | 0·77 | |||
| Cold food is just the right temperature | 43·6 | 33·5 | 14·4 | 5·2 | 3·3 | 0·75 | |||
| Hot food is just the right temperature | 30·9 | 30·9 | 18·1 | 12·1 | 8·0 | 0·35 | 0·72 | ||
| I am satisfied with meal distribution times† | 48·8 | 27·0 | 12·2 | 5·5 | 6·5 | 0·42 | |||
| I am satisfied with crockery and cutlery‡ | 45·3 | 21·8 | 9·4 | 6·2 | 17·3 | 0·45 | |||
| I am still hungry after finishing the meal | 52·7 | 22·7 | 15·6 | 6·0 | 3·0 | 0·88 | |||
| I am hungry between consecutive meals | 36·3 | 24·4 | 24·9 | 10·3 | 4·1 | 0·83 | |||
| I received enough food | 56·6 | 26·5 | 9·3 | 4·8 | 2·8 | 0·45 | 0·60 | ||
| Staff who take away my tray are friendly and polite | 70·7 | 20·1 | 5·5 | 2·0 | 1·7 | 0·81 | |||
| Staff who deliver my meals are neat and clean | 83·4 | 13·4 | 2·3 | 0·5 | 0·4 | 0·77 | |||
| Staff who deliver my meals are helpful | 60·0 | 23·6 | 8·3 | 4·3 | 3·8 | 0·68 | |||
| I am able to choose a healthy meal in hospital | 28·2 | 26·6 | 21·8 | 11·1 | 12·3 | 0·48 | 0·42 | ||
| I like to be able to choose different sized meals | 32·4 | 25·0 | 20·3 | 11·9 | 10·4 | 0·37 | 0·33 | 0·42 | |
| The hospital smells stop me from enjoying my meals | 9·1 | 10·1 | 20·6 | 17·6 | 42·6 | – | – | – | – |
| I am disturbed by the noise of finished meal trays being removed | 12·3 | 4·6 | 3·9 | 13·0 | 66·2 | – | – | – | – |
| Very good | Good | Okay | Poor | Very poor | |||||
| Overall, how do you rate your satisfaction with the food service? | 10·0 | 25·8 | 31·9 | 22·7 | 9·6 | ||||
| Eigenvalue | 3·48 | 2·74 | 2·17 | 1·91 | |||||
| Explained variance (%) | 21·7 | 17·2 | 13·5 | 11·9 | |||||
ACHFPSQ, Acute Care Hospital Foodservice Patient Satisfaction Questionnaire; FQ, food quality; MSQ, meal service quality; HQ, hunger and quantity; SI, staff/service issues.
*Items with value <0·40 were not shown except for specific items. In bold, values of items used in factors.
†Original version: ‘The cold drinks are just the right temperature’.
‡Original version: ‘The crockery and cutlery are chipped and/or stained’.