Part 1A: Intervention- First Impressions of Family Navigation

Intent: The intent of this section is to hear about parents’ first impressions of family navigation. This may include information about their expectations or feelings regarding their navigator. Keep in mind that while some parents may not remember specifically their first interaction with their navigator, we still are interested in their general feelings and perceptions at the beginning of the process. “Please start by telling me a bit about your first experiences with your Family Navigator.”

Q1: How did you first find out you would be working with a Navigator?

• Who initially told you that you would be working with a Navigator?  • What did they say?

Q2: How did you feel when you were first referred to your Family Navigator?

• What was going through your mind when you were referred?  • What did you expect to be helpful about having a Family Navigator?  • What did you think would be challenging or difficult about having a Family Navigator?

Q3: Please tell me about the first time you spoke with your Navigator

• What did you discuss?  • What made you feel comfortable or uncomfortable?  • Was there anything that was confusing about the conversation? If yes, why?