Part 1C: Intervention- Characteristics of the Navigator

Intent: The intent of this section is to understand what characteristics of the Navigator were helpful or not helpful for the parent. This could be actions that the Navigator took or characteristics of their personality. “Thank you for sharing your thoughts with us so far. Now we’re going to talk about the characteristics of a Navigator that make them successful or not successful.”

Q14: What specific things did your Navigator do that made you want to work with them?

• How did this make you feel?  • What things did they do that made you NOT what to work with them? Why?  • Did you feel that you could trust your Navigator? Why or why not?

Q15: What made it easy to work with your Family Navigator? Why?

• What made it difficult? Why?  • What were your friends’ and family’s reactions to you working with a Navigator?  • How available or accessible was your Navigator?

Q16: Was there ever a time that you didn’t want to work with your Family Navigator?

• If yes:   ◦ At what point during the process did this happen, such as at the beginning when you first met them or later on?   ◦ Why didn’t you want to work with your Navigator?

Q17: What did you like about your Navigator? What did you not like?

• What did you like about their personality? What did you not like?  • Was there anything your Navigator did that bothered you?