Part 3: Communication Across Study Personnel

Another critical piece to intervention success is the degree of communication across study personnel. Why don’t we discuss that.”

Q6: Who would you describe as the primary person who oversees your work as a Navigator?

• How often do you communicate with that person?  • By phone, email, in person? What do you generally discuss?  • How often, let’s say on a weekly basis, do you communicate and/or discuss your cases?  • To what extent do you feel supported by your supervisor? How could supervision be improved?

Q7: How would you best describe the relationship between you and the site PI? How about the sense of communication between you both?

• Do you think it’s strong? How about consistent?   • IF YES: How so? What characteristics about this relationship stand out to you?   • IF NO: What are some of the challenges you’ve experienced in maintaining a consistent, strong stream of communication with the PI?

Q8: How often do you meet with the site PI? Is this a frequent practice, or something that’s schedule as needed?

• What modes of communication do you typically use when you’re not meeting?

Q9: How often do you communicate with the DBP and/or necessary providers?

• How do you think communication with providers influences the effectiveness of your role as a Navigator? What, if any, are some of the challenges you’ve faced when communicating and trying to communicate with providers?

Q10: Who do you think you talk to most out of all study staff that you communicate with?

• Which interaction do you find to be most valued in terms of assistance and/or guidance?  • Is there someone who is challenging to get in touch with and/or simply challenging to communicate with in general?

Q11: How would you describe the sense of communication between staff across sites?

• What do you typically discuss?  • Would you say you communicate frequently? Perhaps not enough?  • How do you think frequent communication across site coordinators may influence the intervention?