Paper resources (e.g., booklets, packets, handouts)
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“The CDC [Centers for Disease Control and Prevention] flyer that is on HAI prevention, we put that in the circulation probably over a year ago. So that way patients are informed on why it is so important that they do things like hand hygiene to reduce infections.” (clinical leader) |
Posted resources (e.g., signs, posters)
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“…we are also putting posters up around the hospital that outline five very clear safety habits: wash your hands, follow protocols, speak up, take care of yourself, and…what’s the fifth one?” (quality leader) |
Electronic resources (e.g., EMR, patient portals, internet)
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“It is the responsibility of the primary nurse to educate the patient, but we do have within our [EMR] system, we do have a lot of patient education, literature to be given to the patient.” (quality manager) |