Table 3.

Texas Department of State Health Services Community Health Worker (n = 18) Satisfaction Survey Results (Rating Scale 1–6, Where 1 Is Poor, and 6 Is Excellent)⁹

Evaluation component	Mean ± SD
1. Circle the number that best represents your overall rating of the program	5.72 ± 0.57
2. Rate the expertise of the instructor(s)	5.89 ± 0.32
3. Were the teaching strategies/methods effective?	5.89 ± 0.32
Did the presentation meet the following objectives:
4. Discuss the value of CHWs	5.83 ± 0.38
5. Recognize gaps in access to care in your community	5.50 ± 0.86
6. Define HIPAA and PHI	5.78 ± 0.42
7. Determine emergent vs. non-emergent situations	5.89 ± 0.32
8. Were the objectives relevant to the overall purpose of the presentation?	5.83 ± 0.38
9. Was telehealth appropriate for learning?	5.72 ± 0.58
10. Did the presentation increase your level of knowledge in the subject?	5.72 ± 0.57
11. Did the presentation increase your level of interest in the subject?	5.78 ± 0.43
12. Was the subject matter of the course relevant to your work?	5.78 ± 0.43
13. Describe how you will you use the information presented in your practice - I will use it in our next diabetes management program to be able to identify emergent situations - I will use this information on my patients, and on my own family, especially those with chronic disease, to help them to have a better healthy diet. The are many topics we have analyzed and learned, like how a patient can know when to contact his/her doctor in a case of a possible emergency. - In many ways—to mention one, asking questions to determine if a situation is emergent or not - I will be better informed so I can help patients better. - My current work requires customer service information and learning is very useful in my daily work activity as I interact with customers every day. I feel more knowledgeable about topics I was not aware of such as confidentiality on personal information. I also can use this information on people I come across on a daily basis. - This information will help me to identify the best way to assist a patient, recognize if there is a failure in the system, or a barrier between the doctor and the patient, and be able to communicate with the patient respecting his privacy and confidentiality. - I will use it to train CHWs and teach patients. - This information will help make better decision when communicating with the (patients) - I will use at work and reenforce HIPAA. - I will use this information as a social support for my patients to recognize care gaps and how to advocate.
14. List topics for future education programs. - Ideas for medication compliance - 1) Create strategies about prevention and chronic disease control. 2) Learn about risk factors in other parts of the community, like children and adolescents. 3) Try to investigate how to inform and activate, such as having a well-prepared and proactive health team in the field of health. - Medications, mental health, and depression - Depression, Anxiety, Nutrition, Self-improvement, communication - Diet and exercise, self-care - Depression, Mental Health, Cancer - Mental health - I do not have any right now. - Nutrition, high blood pressure - Mental health - Physical, mental, emotional damage from diabetes - I would like to know more about high blood pressure - Basic computer classes - Cardiovascular disease and stroke - Get to know different computer programs - Student-led learning
15. Additional comments - Excellent class and clear points - Talking about health topics, there is so much to continue studying and analyzing. All of these lessons are absolutely, wonderful and it will be a great help from God to keep going and reach the most vulnerable such as children and teens. - Everything good. I'm very excited to be part of the project. - This has been a great tool for me. I am learning so much information that I can apply to my daily activities. - Excellent presentation and very useful - Enjoyed class - Good and patient presentation - Thank you for your teaching and your time. Each of the classes have been very enriching. - The topics they teach us are very pertinent, to better enhance the work - I am very excited about these classes. I think we have a lot to learn to help people who need it. Thank God for each of you. They are an inspiration for us who are starting. I personally admire them. Thank you - These topics are interesting and keep learning. - Thank you for the learning you provide us.