Table 2.

Example barriers encountered per patient journey.

PATIENT JOURNEY	PRACTICAL BARRIERS	BARRIERS REGARDING COMMUNICATION
1. Hospital at Home	POCT at home by GP, financial health insurer means for oseltamivir at home, language barriers in our urban region.	Communication application between patients and healthcare professionals.
2. Tailored visit to the Emergency Department	Waiting times at the ED, using the new referral template by GPs, same workflow at two different hospitals.	Communication between hospital specialist and GP regarding discharge to home after office hours.
3. Admittance to a readily available recovery bed	After hours admittances at the nursing homes, transportation waiting times, financial barriers for the availability of a recovery bed.	Involving all ECMs in the region to adhere workflows, even when not working for the involved nursing homes.
4. Side-stepping the Emergency Department	Waiting time for the ambulance at the hospital, legal responsibility for the patient when in the hospital, transportation to radiology and chemistry department.	Communicating results from radiology or chemistry lab to GP.