Table 1. Results of the Kruskal-Wallis test comparing scores for language-concordant encounters.
(A, n=67), ad hoc interpreter encounters (B, n=17) and professional interpreter encounters (C, n=92).
Asterisks show a significant pairwise difference (p < 0.05).
| Questions | Groups | Mean | Comparisons Dwass, Steel, Critchlow-Fligner Method | p-value |
| 1. How often does your doctor discuss options and choices with you before health care decisions are made? | Language concordant physician (A) | 3.78 | A vs. B | 0.0232* |
| Ad hoc interpreter (B) | 3.41 | A vs. C | 0.6879 | |
| Professional interpreter (C) | 3.60 | B vs. C | 0.1145 | |
| 2. My doctor is committed to providing the best care possible. | Language concordant physician (A) | 3.88 | A vs. B | 0.0371* |
| Ad hoc interpreter (B) | 3.65 | A vs. C | 0.9451 | |
| Professional interpreter (C) | 3.85 | B vs. C | 0.0117* | |
| 3. My doctor is sincerely interested in me as a person. | Language concordant physician (A) | 3.88 | A vs. B | 0.0567 |
| Ad hoc interpreter (B) | 3.65 | A vs. C | 0.9580 | |
| Professional interpreter (C) | 3.82 | B vs. C | 0.0824 | |
| 4. My doctor is an excellent listener. | Language concordant physician (A) | 3.91 | A vs. B | 0.0679 |
| Ad hoc interpreter (B) | 3.71 | A vs. C | 0.5600 | |
| Professional interpreter (C) | 3.82 | B vs. C | 0.2984 | |
| 5. My doctor accepts me for who I am. | Language concordant physician (A) | 3.90 | A vs. B | 0.1162 |
| Ad hoc interpreter (B) | 3.71 | A vs. C | 0.8407 | |
| Professional interpreter (C) | 3.82 | B vs. C | 0.2465 | |
| 6. My doctor tells me the complete truth about my health-related problems. | Language concordant physician (A) | 3.88 | A vs. B | 0.1804 |
| Ad hoc interpreter (B) | 3.71 | A vs. C | 0.4959 | |
| Professional interpreter (C) | 3.89 | B vs. C | 0.0149* | |
| 7. My doctor treats me as an individual. | Language concordant physician (A) | 3.79 | A vs. B | 0.2143 |
| Ad hoc interpreter (B) | 3.71 | A vs. C | 0.9030 | |
| Professional interpreter (C) | 3.73 | B vs. C | 0.3488 | |
| 8. My doctor makes me feel that I am worthy of his/her time and effort. | Language concordant physician (A) | 3.91 | A vs. B | 0.0162* |
| Ad hoc interpreter (B) | 3.65 | A vs. C | 0.8471 | |
| Professional interpreter (C) | 3.90 | B vs. C | 0.0018* | |
| 9. My doctor takes the time to listen to me during each appointment | Language concordant physician (A) | 3.93 | A vs. B | 0.0350* |
| Ad hoc interpreter (B) | 3.71 | A vs. C | 0.9465 | |
| Professional interpreter (C) | 3.87 | B vs. C | 0.0513 | |
| 10. I feel comfortable talking to my doctor about my personal issues. | Language concordant physician (A) | 3.82 | A vs. B | 0.0310* |
| Ad hoc interpreter (B) | 3.59 | A vs. C | 0.4893 | |
| Professional interpreter (C) | 3.87 | B vs. C | 0.0008* | |
| 11. I feel better after seeing my doctor. | Language concordant physician (A) | 3.88 | A vs. B | 0.0144* |
| Ad hoc interpreter (B) | 3.59 | A vs. C | 0.8116 | |
| Professional interpreter (C) | 3.87 | B vs. C | 0.0016* | |
| 12. How often do you think about changing to a new doctor? | Language concordant physician (A) | 1.55 | A vs. B | 0.4518 |
| Ad hoc interpreter (B) | 2.29 | A vs. C | 0.9574 | |
| Professional interpreter (C) | 1.52 | B vs. C | 0.3899 | |
| 13. How often does your doctor consider your need for privacy? | Language concordant physician (A) | 3.73 | A vs. B | 0.1692 |
| Ad hoc interpreter (B) | 3.59 | A vs. C | 0.4941 | |
| Professional interpreter (C) | 3.77 | B vs. C | 0.0140* | |
| Total HCR Trust Score | Language concordant physician (A) | 48.73 | A vs. B | 0.0090* |
| Ad hoc interpreter (B) | 45.53 | A vs. C | 0.9975 | |
| Professional interpreter (C) | 48.27 | B vs. C | 0.0119* |