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The reliability of the survey questionnaire.
| Cronbach's Alpha | Number of items | ||
|---|---|---|---|
| Service process | Service content | 0.821 | 3 |
| Responsiveness | 0.845 | 4 | |
| Assurance | 0.875 | 3 | |
| Overall | 0.818 | 10 | |
| Service provider | Reliability | 0.889 | 3 |
| Tangibility | 0.905 | 4 | |
| Empathy | 0.905 | 3 | |
| Overall | 0.881 | 10 | |
| Service results | Satisfaction | 0.910 | 3 |
| Dissemination degree | 0.872 | 3 | |
| Overall | 0.809 | 6 |
