Table 5.

Index values for validating the factor analysis model of the scales.

Fitting metric	CMIN/DF	RMR	RMSEA	GFI	AGFI	NFI	TLI	CFI
Fitting criteria	< 5	< 0.05	< 0.08	>0.80	>0.80	>0.80	>0.80	>0.80
Computational output (service process scale)	2.109	0.066	0.074	0.942	0.891	0.945	0.954	0.970
Computational output (service provider scale)	4.107	0.061	0.123	0.906	0.809	0.934	0.914	0.948
Computational output (service result scale)	1.682	0.030	0.058	0.979	0.946	0.983	0.987	0.993