Table 7.

Results of spearman correlation analysis.

	Service content	Responsiveness	Assurance	Reliability	Tangibility	Empathy	Satisfaction	Dissemination degree
Service content	1
Responsiveness	0.637**	1
Assurance	0.129	0.150*	1
Reliability	0.326**	0.261**	−0.055	1
Tangibility	0.145*	0.172*	0.164*	0.719**	1
Empathy	0.139*	0.273**	0.180**	0.157*	0.200**	1
Satisfaction	0.551**	0.497**	−0.004	0.292**	0.042	0.146*	1
Dissemination degree	0.325**	0.278**	0.144*	0.311**	0.355**	0.259**	0.247**	1

^*Correlation is significant at 0.05 level.

^**Correlation is significant at 0.01 level.