Table 3.

Strategies utilized by transfer center nurses during conversations with accepting providers

Strategy	Exemplary quotes
Assess how much information to give accepting providers	“I’ve asked for the images… Do you want me to re-page you when the images are here, or do you want to take the call right now?” (TCN 12)
Inform accepting providers about referring hospital capabilities	“If I had more information, I would share it, I would just say, ‘I got a call from [TOWN] and they haven’t had a surgeon for three months, they’re still recruiting.’” (TCN 5)