Table 1.
Communication types | ||
---|---|---|
Communication mode |
Types of communication | Definition |
Verbal communication | Request action | Requesting/suggesting someone to do something (e.g. neurologist requesting paramedic to conduct specific evaluation tasks on patient eye movement, leg movement, arm movement, etc.) |
Request acknowledgment/repetition | Asking for repetition or confirmation if a previously given message was heard or a previously requested action was completed (e.g. neurologist asking paramedic to repeat their response to a previous question) | |
Request information | Asking to for new/extra information about something, other than confirmation/repetition (e.g. neurologist directly asking paramedic or patient (if able) to provide information; neurologist asking paramedic for their observations of the patient during evaluation) | |
Give acknowledgment/repetition | Giving acknowledgment that a previously received message was heard or that a previously requested action was completed; repeating/restating previously given information/request (e.g. paramedic repeating a previous sentence, or confirming a statement made by the neurologist) | |
Give information | Giving new/extra information about something, other than confirmation/repetition (e.g. paramedic/patient giving information regarding demographic and history.) | |
Give instruction | Providing specific information that would apply to other cases (e.g. neurologist providing paramedic with general instructions for conducting patient evaluation) | |
Request instruction | Asking for specific information that would apply to other cases (e.g. paramedic asking neurologist to provide specific instructions for conducting evaluation) | |
Non-verbal communication | Instrument movement on screen | Interaction via instrument movements visible on the shared screen (e.g., pointing with an instrument) |
Camera view change | Interaction via changes or adjustments on camera position, zoom, focus, or angle | |
Display indicators on screen | Interaction via changes of display indicators (e.g., when the vitals are changed by a nurse, the area of the screen with the vital sign flashes red for all other participants to indicate that the value was updated) | |
Face-to-face interaction | Interaction via body, head, or hand position and movements (e.g. patient following paramedic’s instructions for eye, arm, leg movement were coded as face-to-face communication between patient and neurologist; or if the paramedic used thumbs up or nodded his head to indicate “yes” when communicating with the neurologist while looking at the ambulance camera) |