Table 4:

Presence and Application Frequency of Recommended Improvements and Requested Resources Categories

Feedback Categories	%	Frequency	Example Quotes
Recommended Improvements	72.6	82
Accessibility	30.6	23	P13-044: “I mean, I think allowing them to be more public… if they like the library or the hospital could open up a computer lab or they could have people come in and allow them to do AA meetings that way. Making them accessible to people who don’t have access to any sort of screen time, screens. Yeah. I think that would be number one” P13–028: “I think that there’s still-- I feel that there are still a lot of people out there who have not been able to access these resources because for whatever reason that they don’t have the technology or that’s a barrier for them somehow. But yeah, I think that-- I definitely feel we don’t have 100% attendance. And so I think that has a lot to do with the technology.”
Advertising	21	13	P169 (SM 446): “I think now especially because a lot of people, they’re using social media and they’re spending a lot more time on social media, just targeting them through advertisements on that, maybe ad campaigns and everything on Facebook, Instagram, on websites a lot of people frequent.” P11-006: “That’s an only better advertising because I had no idea-- they were so unclear. It was all word of mouth to find one. With all word of mouth, and then you needed to get the link. And it was hard to actually do it.”
Meeting Structure	17.7	18	P67 (AA 2069): “I think there needs to be more like help, inclusiveness for people that are new … in the end of a meeting put up your email across the screen or something and “hey anyone who just wants help shoot a message to this email. I know it can be timid to talk on-screen so here, private message me,” something like that. You know I mean? There’s nothing like that that I’ve seen to maybe help those people that are too scared to reach out.” P12-009: “I think if they have fewer people. I mean, in some meetings there are like 50 people, and it just becomes …too big …online meetings should be small amount of people to make sure everybody shares. They should have more people involved. Some people we were taking over and it was kind of so-and-so’s and so-an-so’s meeting, you know what I mean? …There’s some of these groups that were holding online meetings ignoring the actual group culture, You know what I mean? Yeah. So from that perspective.”
Tech Support	12.9	12	P27 (AA 2026): “It took a while for me to figure out how to use the online platform, but if they have like a tutorial, instead of having it like figure it out on your own, if they had some kind of tutorial to help you just navigate the platform” P71 AA 2073: “There are a couple people I know that actually don’t like technology and they don’t have a computer and they’ve had to go and find somebody to do something. …So it seems like technology’s probably a big barrier for some people.”
Central Resource	11.3	11	P13-058: “Well, I don’t know how this could happen, but it was always hard to find out what meetings were available because it’s not like there was an AA site. You know what I mean? It was always through word of mouth. So some sort of national site that had everything on it would be helpful.” P63 AA 2065: “I think just having somewhere that maybe can catalog or categorize stuff better. That’d be good. …You can search for a location, and needs, and have just everything sort of connected would be great.”
Requested Resources	58.1	52
In-Person Resources	32.3	24	P142 (SM 321): “Maybe organize some outdoor meetings or I know for instance, in my town we have a beach and they have picnic tables set up but the picnic tables are under a roofed structure. So I mean, you could probably do some small groups because there’s like 10 or 12 of these picnic tables with cement patios, a picnic table and then a roof over them. You could probably just go there and hold smaller meetings in smaller clusters.” P61 AA 2063: “I mean, in-person stuff …I really like group stuff. And it’s not visible to me the way it would be if I was there and seeing notices for it and talking with people as much.”
Additional/Other Meeting Options	12.9	12	P77 (AA 2079): “That might’ve been a nice thing to have like a social group of like-minded people to go to on a Friday night if my friend, wasn’t available or something to do that instead.… I’m not exactly sure what kind of supportive group, but I would have had the time to try something like that, yeah… I think that a support group might be nice.” P72 AA 2074: “I mean, I’d rather see a motivational speaker than a meeting but I don’t know if they have something where they just talk to you or whatever about how-- I don’t know.”
One-on-One Aspect	8.1	6	P119 (SM 182): “Well, I think maybe a personal phone call once a week would help, keep me motivated, give me a chance to get whatever’s on my chest off my chest sometimes, so it doesn’t push me towards the drink.” P4 AA 2002: “So I think one of the biggest-- so to meet my needs specifically, would probably require somebody reaching out to me to try to keep me on track, which would mean, probably, my PCP who gave me a prescription for naltrexone would have checked in on me, seeing how it went. I never took the stuff but he doesn’t know that. And so, if there had been-- I guess it’s too much to ask in today’s world. I understand that. But that’s what would have helped me is to have somebody like, “Hey, dummy. What are you doing?”

Note: %= percentage of total transcripts that the theme was applied at least once. Frequency = number of times the theme was applied across all transcripts.