Table 1.

Patient experience/satisfaction tools for the ED.

Instrument	Authors	Country of origin	Domains covered	No. of items	Mode of administration	Timing of administration
Accident and Emergency Department Questionnaire (AEDQ)	Bos et al. 2012	United Kingdom	•Arrival at the emergency department; •Waiting •Doctors and nurses •Your care and treatment •Tests •Pain •Hospital environment and facilities •Leaving the emergency department •Overall •About you •Any other comments	50 items	Mailed questionnaire	After ED visit −3 months post discharge
Brief Emergency Department Patient Satisfaction Scale (BEDPSS)	Atari, M & Atari, M, 2015.	Iran	•Emergency department staff •Emergency department environment •Physician care satisfaction •General patient satisfaction •Patient's family's satisfaction	24 items	Self-completed questionnaire	At the ED after discharge
Emergency Department Patient Experience of Care (EDPEC) consists of three survey instruments: •Discharged to Community •Admitted Stand Alone •Admitted HCAHPS Add-on	Weinick, et al. 2014	United States of America	•Getting Timely care •Communication with Patients about their medicines •How well the ED Doctors & Nurses communicate with patients •Communication with patients prior to their release	35 items 29 items 10 items	Combination of telephonic and mailed questionnaire.	At home post-discharge to the community or at the hospital following hospitalization.
Consumer Emergency Care Satisfaction Scale (CECSS)	Davis, B, & Duffy, E 1999	Australia	•Caring and •Teaching subscales	17 items + 1 open-ended interview question	Self-completed questionnaire. The interview question is completed by a research assistant.	Prior to leaving ED
Consumer Quality Index for the Accident & Emergency Department Questionnaire (CQI A&E)	Bos et al. 2015	The Netherlands	•Information before treatment •Timeliness •Attitude of health-care professionals •Professionalism of received care •Information during treatment •Environment and facilities •Discharge management	78 items	Mailed questionnaire	1 month after ED visit.
Emergency Department Consumer Assessment of Healthcare Providers and Systems (ED-CAHPS)	Abass, G et al. 2021	Saudi-Arabia	•Arrival •Waiting time, and urgency of treatment •Medications •Pain management •Follow-ups on tests/results •Interpreter services •Nursing care •Doctor care •Discharge •Overall rating •Likelihood to recommend	23 items	Telephonic questionnaire	After discharge from the ED
Emergency Department Patient Satisfaction Assessment (EDPSA)	Mohammadi-Sardo, M.R & Salehi, S	Iran	•Tangibles •Reliability •Responsiveness •Assurance •Empathy	24 items + 1 open-ended question	Self-completed questionnaire	At ED - 7 days post-discharge
Patient Satisfaction of Emergency Department Survey by Omidvari & Tajik	Zohrevandi, B & Tajik, H 2014	Iran	•Physical comfort and residential aspects •Physicians care •Nurse care •Behavioral aspects •Waiting time for service presentation	37 items	Self-completed questionnaire	After discharge
Patient Experience of Care Survey	Chiu, H et al. 2014	Canada	•Arrival in the ED •Waiting time •Doctors & Nurses •Your care & Treatment •Leaving the ED •Overall experience	9 items + 1 open-ended question	Self-completed & mailed questionnaire and the interview question is completed by a research assistant	Immediately upon discharge from the ED and at home
Press Ganey Questionnaire (PGQ)	Soleimanpour, H 2011	Iran	•Identification and waiting time •Registration process, physical comfort and nursing care •Physician care •Overall satisfaction with the ED	30 items	Self-completed questionnaire	At home post discharge

*Oyegbile and Brysiewicz [21].