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. 2023 Jul 10;25:e44188. doi: 10.2196/44188

Table 2.

List of barriers to the use of telemedicine services to access medical specialty consultations during the COVID-19 pandemic (N=9).

Barriers Studies where barriers were addressed or mentioned Total, n (%)
Lack of access to internet services [58-65] 8 (89)
Lack of access to technological devices [58-65] 8 (89)
Racial and ethnic disparities [58,59,61,62,64,66] 6 (67)
Low level of digital literacy [60-62,64-66] 6 (67)
Low income [58-60,63,64,66] 6 (67)
Age (years) [59,61-64] 5 (56)
Language barriers [58,62,64,65] 4 (44)
Health insurance coverage [63,64] 2 (22)
Data privacy and confidentiality concerns [64] 1 (11)
Geographic disparities (area of residence) [59] 1 (11)
Need to perform complementary diagnostic tests or receive test results [65] 1 (11)